Student Success Card: Account Retrieval Form

students and their mother holding a library card

Having trouble using your Student Success Card online? Try these tips!

Make sure you are accessing our digital items either through our website (lapl.org) or using our name, Los Angeles Public Library, in the e-media app. Our name is very similar to the Los Angeles County Public Library, so many people make that mistake.
Make sure you are using your library card number (including “SSC” with no dashes or spaces) and PIN, the last four digits of the telephone number in your account. It might be an older number than you expect.
If you still cannot log in, please fill out the form below for assistance.

¿Tienes problemas con el uso de tu Tarjeta de Biblioteca para el Éxito Estudiantil? Ten en cuenta las siguientes recomendaciones.

Asegúrate de acceder a nuestros servicios digitales desde nuestro sitio web (lapl.org) o con nuestro nombre, Los Angeles Public Library, en las aplicaciones de e-media. Nuestro nombre es muy similar a Los Angeles County Public Library, así que es fácil confundirse y cometer este error.
Asegúrate de usar tu número de tarjeta de biblioteca (incluye “SSC” sin guiones o espacios) y PIN, los últimos cuatro dígitos del número de teléfono que tienes registrado con la escuela. Puede que sea un número de teléfono que ya no usas.
Si aún no puedes usar tu tarjeta, llena el siguiente formulario.

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Account Retrieval Form | Formulario de recuperación de cuenta

Fields marked with * are required

Student's First and Last Name | Nombre y apellido del estudiante *

School Name | Nombre de la escuela *

Home Address | Domicilio *

Date of Birth | Fecha de nacimiento

Year

Month

Day

Home Phone Number | Número telefónico *

E-mail | Correo electrónico *

Student ID Number | Número de identificación del estudiante

Additional Information

Request a PIN reset (supply a combination of 4 to 6 numbers) | Solicita restablecer tu PIN (Proporciona una combinación de 4 a 6 números)

Yes

Requested PIN | PIN solicitado *

Request a renewal for an expired card | Solicita la renovación de una tarjeta expirada

Yes

Questions and Comments | Preguntas y comentarios

Leave this field blank

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Why support the Library?

The Los Angeles Public Library serves the largest most diverse population of any library in the United States.

Through its Central Library and 72 branches, the Los Angeles Public Library provides free and easy access to information, ideas, books and technology that enrich, educate and empower every individual in our city's diverse communities.

With more people than ever before using the library—a record 17 million last year alone—your support helps the Library provide people with the resources they need to succeed and thrive.

How to support the Library

You can support the Los Angeles Public Library in several ways:

Join a “Friends” group. There is a “Friends of the Library” group for most branch libraries and departments of the Central Library. Friends groups raise money for improvements to their library through memberships, used book sales and other activities. For more information click here or talk to your local librarian.

Join the Library Foundation of Los Angeles. The Library Foundation is a non-profit organization that raises funds for Library enhancement programs such as adult and early literacy, children and teen reading clubs, technology, and cultural programs. Foundation members receive a variety of benefits with their membership. For more information, see http://www.lfla.org.

Make a donation by check to the Los Angeles Public Library and send it to:
Support the Library, 630 W. Fifth St., Los Angeles CA 90071 or call (213) 228-7272.